Managed Services for PLM & Digital Engineering Systems
EXTEND YOUR TEAM. MAXIMIZE YOUR TOOLS. FOCUS ON WHAT MATTERS MOST.
Many companies are so focused on strategic projects that the day-to-day upkeep of their PLM, MES, or other Digital Engineering environment gets overlooked. Routine maintenance, system monitoring, and admin tasks often fall to overstretched internal teams—or worse, go undone entirely. The result? Slowdowns, instability, and stalled transformation efforts.
Whether you’re wrestling with a complex PLM or MES or PLM deployment, trying to keep a legacy PDM system limping along, or juggling a growing stack of CAD, simulation, and MBSE tools, it’s easy for things to slip. And when they do, it’s your critical resources and your timelines that suffer.
Why Clients Choose Our Managed Services
- Minimize Downtime & Boost Performance: We proactively monitor and maintain your systems and tools to prevent disruptions and ensure peak performance.
- Free Up Internal Teams: Delegate non-core tasks and repetitive admin work to our experts. Let your team concentrate on strategic priorities.
- Fill Critical Skill Gaps: Fractional DBAs, application functional experts, PLM helpdesk pros — we offer specialized talent you may not have (or want to maintain) in-house.
- Get Flexibility with Predictability: Flexible blocks of service hours, fixed-scope packages, or fully managed environments — choose the model that fits your business and budget.
- Accelerate IT & Engineering Initiatives: No more letting important priorities fall by the wayside. We help you tackle backlog tasks, infrastructure updates, and cross-platform integrations quickly and efficiently.
MANAGED SERVICES MENU OPTIONS*
Application Patching &
Maintenance
Reporting &
Vendor Coordination
Environment
Management
Digital Tool Installation &
Standards
Helpdesk &
Escalation Support
System Monitoring &
Optimization
*Additional Managed Services can be tailored to individual needs.
Ready to Build Your Managed Services Package?
We’ll help you assess your needs, recommend the right component, and get to work quickly. No HR/hiring process, no bloated overhead — just expert support, tailored to your environment. Schedule a free assessment today and find out how we can help with reliable, scalable Managed Services.
FAQ’S
Q: WHY CAN’T OUR IT HANDLE THIS?
A: They can, but at a higher price point. The time we invest to develop expertise in the tools is spread across clients, letting us do that more cost-effectively than your internal IT.
Your IT team is likely great at managing infrastructure—but PLM systems are highly specialized. They require deep knowledge of CAD integrations, data models, permissions, and performance tuning that most IT teams simply don’t have. Without that context, IT can’t proactively prevent or diagnose PLM-specific issues that impact engineering productivity.
Q: HOW IS THIS DIFFERENT FROM VENDOR SUPPORT?
Vendors often exclude issues specific to your environment and only answer questions about how their OOTB software works. We work to understand your scenarios and provide support for your situation, not just for the software. Additionally, vendor support often only covers bugs related to core functionality and not necessarily how you use the software or have it configured/customized to perform for your needs. We can dig in with you to understand your environment and support all of what you have.
Q: DO WE NEED A PLM/MES SYSTEM ADMINISTRATOR TOO?
Not if you don’t want one. This is the benefit of our approach – we can assemble the ideal administrator for your PLM tool (or any other DE tool) out of fractional efforts from multiple experts. You don’t have to have a PLM admin who is also a LINUX guru, networking troubleshooter, and database administrator (DBA) – you can let us take on all of those roles, as needed. All we need is a point-of-contact on your side for decision-making and communications.
Q: ISN’T THIS WHAT OUR PLM ADMINISTRATOR IS SUPPOSED TO DO?
Yes—but most PLM admins are overburdened or part-time, often juggling support, training, upgrades, and other duties. We support your admin, not replace them. We take over the repetitive maintenance and monitoring tasks so they can focus on higher-value initiatives.
Q: WHAT EXACTLY IS INCLUDED IN THE SERVICE?
A: We include daily and monthly maintenance (like backup checks, index optimization, service health checks), incident-based support with SLA response times, and proactive performance monitoring. You also get a Flexible Service Allowance (FSA) to use on things like training, scripting, or configuration help.
Q: ARE UPGRADES INCLUDED?
A: Yes they can be, sometimes. Technical upgrades (ones where the system is not changing significantly for users) can be included although each situation has to be assessed individually.
Q: WHAT IF WE DON’T HAVE HELPDESK OR OTHER IT SYSTEMS?
A: We’re pragmatic and can work with whatever you have or suggest an alternative that we can bring to the table (we have our own helpdesk system, for instance).
Q: WHAT IS, AND IS NOT, INCLUDED IN THE SERVICE?
A: Each Managed Services contract is unique and depends on the menu items selected and tailored by the client. Most contracts include backend maintenance activities, some type of helpdesk support element, and a Flexible Services Allowance (FSA).
Q: DO YOU HAVE OFFSHORE RESOURCES?
A: Razorleaf has resources in multiple locations in the US, Europe, and Asia, and we consider resource location, skills, and availability when building our teams.
