Flexible Help Desk Support
Razorleaf recognizes that continued success with enterprise software requires superior ongoing product support. Our comprehensive technical support offerings help ensure the smooth operation and maximum uptime of business-critical systems. Razorleaf has a full-time, highly trained, and dedicated support team to assist our clients.
Getting Technical Support
Razorleaf can provide technical assistance and support through almost any means imaginable. Helpdesk Consultants are available through various communication channels:
Full-Time Technical Support
Razorleaf’s helpdesk provides coverage during the core working hours for most of North America, and technical support consultants are often available outside of those hours for specific needs (when pre-arranged) to support upgrades and other mission-critical activities. Razorleaf clients can expect technical support responses between 8:00AM and 6:00PM Eastern Time, Monday through Friday (except holidays).
Highly Trained Helpdesk Agents
To provide best-in-class helpdesk support, Razorleaf rotates consultants out of the field and into the technical support role on a weekly basis. And to offer full coverage of the products that Razorleaf supports, multiple consultants frequently staff the helpdesk. Support agents can also leverage the latest knowledge and experience from consultants in the field.
Dedicated Support Team
For highly specialized technical support (like Razorleaf provides), some companies use onsite project consultants to provide front-line helpdesk support. Razorleaf’s support team is dedicated to answering helpdesk calls and providing quick response times so clients aren’t stuck waiting for a consultant to break free of project work. While consultants are working the helpdesk, client technical support is priority number one.