Business Process Improvement

Automating a broken process won’t fix anything – it will only make poor results happen faster. To achieve real value in software projects, it is critical to get the process right first.

There are many approaches to process improvement and to software deployment. Sometimes processes are fundamentally broken and need to be created from scratch. More often than not, the existing process is working, but needs some improvement and tuning. In these cases, mapping the business process is the first step toward analyzing (and improving) the process.

Business Process Maps and Industry Practices

Business process mapping and analysis is key to multiple industry practices/standards today like ISO-9000, QS-9000/TS-16949, CGMP, AS-9100, TL-9000, Six Sigma, and Lean Thinking. Razorleaf consultants offer the right combination of business analyst skills and industry experience to be able to quickly map the business process while looking at the situation as an independent outsider.

Business Process Mapping Tools & Techniques

Razorleaf can perform a number of activities related to business process mapping and analysis, and is versed in many common techniques and tools for business process mapping, including:

  • Value Stream Mapping
  • Swimlane Diagrams
  • Cross-functional Flowcharts
  • State Diagrams
  • Input/Output Flows
  • SCRS Analysis

Razorleaf’s Process Mapping Methods

Once engaged to map one or more of a client’s business processes, Razorleaf executes a structured approach including process identification, information gathering, interviews, documentation, iteration, and analysis. Razorleaf consultants involve the client throughout business process mapping engagements, leveraging existing resources and experts to streamline the overall effort. Client-specific deliverables (like reports, presentations, metrics, etc.) are defined at the outset of the project to ensure the appropriate amount of documentation is provided – instead of mountains of meaningless data.

Razorleaf’s Process Improvement Approach

In some cases, business process mapping is the end game, and is merely needed to help plan future projects or scope software deployments. More often than not, the goal of a business process mapping activity is to analyze the process for potential improvements, and to leverage enterprise software to enable and automate those improvements. Razorleaf understands and supports multiple approaches to the blending of software tools and business processes, from (commercial-) off-the-shelf (COTS) deployments where the process is made to fit the tool, to custom/bespoke system deployments where the software is made to match the business process, and everywhere in between.