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Resolving Aras Innovator Conversion Server Issues with VMWare Tools Update

By December 11, 2024December 13th, 2024No Comments

Today, we’ll explore a technical issue encountered with the Aras Innovator Conversion Server following an update to VMWare Tools version 12.5.0. We’ll delve into the problem’s symptoms, root cause, and the steps required to resolve it.

The Aras Innovator Conversion Server is a critical part of the Aras Innovator Product Life Cycle (PLM) application. The Conversion Server utilizes TechSoft HOOPS Converter, as one means, to generate 3D content. The TechSoft HOOPS Converter fails to operate correctly when running on VMWare Tools version 12.5.0. The issue stems from compatibility problems with the vm3dgl64.dll driver, part of the VMWare SVGA 3D/Open GL driver for 3D graphics and acceleration support within virtual machines.

When the issue occurs, you may observe the following symptoms:

  • The Aras Innovator Conversion Server task initiates.
  • The InvokeStandardConverter task starts but fails during the OnConvert event.
  • The Windows Error Log captures an error related to vm3dgl64.dll.

The root cause of this problem is the incompatibility between the HOOPS Converter and the updated VMWare SVGA 3D driver included in VMWare Tools 12.5.0. Specifically, VMWare Tools 12.5.0 uses OpenGL 4.5, which is not compatible with the HOOPS Converter for rendering 3D graphics. In contrast, VMWare Tools 12.4.5 uses OpenGL 4.3, which is compatible with the HOOPS Converter.

To resolve this issue, you need to roll back to an earlier version of VMWare Tools, such as version 12.4.5. Here are the steps to follow:

  1. Download VMWare Tools 12.4.5: Obtain the installer for VMWare Tools version 12.4.5 from the VMWare website or your software repository.
  2. Uninstall VMWare Tools 12.5.0: Remove the current version of VMWare Tools from your virtual machine.
  3. Install VMWare Tools 12.4.5: Install the earlier version of VMWare Tools.
  4. Restart the Virtual Machine: Reboot your virtual machine to apply the changes.
  5. Verify Functionality: Ensure that the Aras Innovator Conversion Server is functioning correctly and that the HOOPS Converter operates without errors.

Feel free to reach out to Razorleaf if you have any questions or need further assistance with this process!

Download the Technical Notes Here.

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