As we celebrate our 20th year in business, I am reminded how crazy and, at times, unpredictable the journey has been.  It is hard to imagine that we have gone from a 2-person company in Ohio with no customers and working with a single product, to where we are today:

While I am proud of the many accomplishments we have achieved and the complex problems we have solved for our clients, I am most proud of the number of clients, partners, and employees who have been with us since the beginning. We can only be successful if we have clients who want to work with us, partners who support us, and talented employees dedicated to our clients’ long-term success.

As I look back, it is interesting to look at the impact that both large and small events and decisions have had on our journey and see the lessons we can take away from them.  A number of the lessons I have personally learned, or been reminded of, are listed