In Stay Sharp Episode 144, The Hidden Costs of Digital Engineering Systems, co-hosts Juliann Grant and Jonathan Scott talk with Razorleaf colleague Eric Smith, one of Razorleaf’s original employees and current VP of Services. Together, they dig into the unanticipated price you might pay for your new enterprise system, from maintenance to training and beyond. What’s Hiding in the Spaghetti Eric makes the point that most of these are costs you can’t predict or can’t know about as you’re going into an implementation. His list starts with day-to-day support aspects, whether that’s user support or how systems interact, break, get fixed, or get upgraded. “When we first started, you'd go install a system and it was a server. That was all you had to work with. And now, environments have become much more complicated. You have a ton of interrelated systems,” he explains. “It's really become an interoperability spaghetti-pile of systems that then have to be coordinated and dealt with.” A lot of that spaghetti requires different expertise, which probably means different experts, which means more cost. Eric Smith, VP of Services, Razorleaf Whether it’s part of the problem or a result of it, one of the challenges is when…
