Support
Answers When You Need Them. How You Need Them.
Razorleaf recognizes that continued success requires superior on-going product support. Razorleaf’s comprehensive ProductivityNOW Support offerings help ensure the smooth
operation and maximum uptime of your critical systems. Razorleaf employs a full-time,
highly trained, dedicated support team to assist our clients.
ProductivityNOW Support Programs
Choose the support option that best meets your needs. ProductivityNOW, our subscription-based program, provides a variety of support options including live phone support and 24/7/365 online access to our industry-leading knowledgebase and discussion forums.
Our support services are tailored to suit every client’s individual requirements with available features that include:
- Access to highly-trained Technical Support Engineers who accelerate your response time and issue resolution
- Live telephone and desktop support
- Online case management
- Access to ProductivityNOW Online Portal
- Enhanced learning tools
Whether your team needs assistance with an installation, access to technical tips, or simply an answer to a question, Razorleaf’s ProductivityNOW program is the ideal solution for you.
For questions and support, contact us at 1.330.676.0022, option 2.
ProductivityNOW SUPPORT
(Full Service Support Online and Telephone)
In the event you prefer one-on-one issue resolution, ProductivityNOW SUPPORT gives you:
- Rapid access to our experienced and highly skilled Support Engineers
- Live telephone and remote desktop support from Monday through Friday, between 8:00AM and 6:00PM ET
- Live application assistance when you need it
- Product specific support engineers
- Access to ProductivityNOW Online Portal
The ProductivityNOW portal gives you 24/7 access to our problem resolution knowledgebase, online case creation and management tools.
ProductivityNOW SOLO
(Self Serve eLearning Support Program)
Find the answers to your engineering software questions quickly, efficiently, and at your own pace, 24/7/365, with SOLO (Searchable Online Learning Objects). SOLO, a user-friendly knowledgebase, is designed to assist you in getting the most out of your design and engineering software using the expertise of Razorleaf’s training, technical support, and consulting groups.
- Access learning objects on your topic of choice
- Obtain tips and techniques
- View video demonstrations
- Practice your skills with hands-on exercises
As a ProductivityNOW SOLO customer, you will also receive 24/7 access to our topic-specific Discussion Forums enabling you to communicate with fellow users to get additional answers to common software questions and the opportunity to share solutions, or provide insight to others.
ProductivityNOW COMPLETE
(Full Service and Self Service Support Option)
Need a more proactive support plan? ProductivityNOW COMPLETE is for customers who value increased full and self service support options. In addition to including all of the exceptional features of ProductivityNOW SOLO and SUPPORT, the COMPLETE program provides you more online support options and enhanced eLearning tools.
- Chat live with a Support Engineer without picking up the phone
- Share your desktop for that issue which is too difficult to describe
- Take advantage of our knowledge assessment tools and WebShops targeting your learning based on key areas
