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Razorleaf presents a unique perspective as
a services-only partner to a variety of solutions for the
Engineering and Manufacturing enterprise. This independence
guarantees that the best interests of the client are paramount
throughout the entire project lifecycle and allows Razorleaf to
offer more general services. Through partnerships with a variety of vendors as
well as Value-Added Resellers and Channel Partners, Razorleaf pulls
together a remarkable amount of resources to create the best team to
guarantee your success.
Razorleaf provides all of the
services needed to succeed with technology including:
BUSINESS
PROCESS MAPPING AND ANALYSIS
Understanding the
true needs of the organization requires
a clear understanding of a company’s current processes. Razorleaf business process
analysts are experienced in working with companies through
interviews, group sessions, documentation reviews, and other
techniques to completely and accurately map the current business
process. Once the process is documented, our analysts can identify
the sources of delays, miscommunications, bottlenecks and errors.
With this knowledge in hand, Razorleaf can help companies redesign
processes, make intelligent business decisions, and identify
technology and other tools to boost productivity and client
satisfaction. Razorleaf process analysts can also teach executives
and managers the keys to process analysis, so that they can continue
to improve their processes.
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TECHNOLOGY AND
PRODUCT EVALUATION
It is very difficult for companies that
are new to emerging technologies to wade through the marketing and
sales rhetoric to truly understand which technology or product is
right for them. As an independent business technology firm,
Razorleaf is uniquely positioned to help companies develop needs
assessments, technology specifications, and to evaluate different
technology and product options. For more information on the
technologies that Razorleaf specializes in, see
our technologies page.
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INSTALLATION
AND IMPLEMENTATION SERVICES
Once a product is selected,
Razorleaf Implementers can help you to install, configure, and
implement the product into your business processes. The most
important fact to remember is that technology tools are only as good
as the business processes that they support. Razorleaf implementers
focus on building the technology foundation that you need to support
your new processes. These newly designed processes will take
advantage of the best strengths of the technology as well as the
best aspects of the expertise and experience your organization has
built over the years.
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CUSTOMIZATION
AND TAILORING
Razorleaf implementers and programmers
provide more flexibility by leveraging the flexibility built into
your products and the infinite possibilities of custom programmed
scripts and programs. Software tailoring allows the implementer to
work with your people and your processes to determine the best
configuration settings to optimize your new technology for your
organization. Customization makes use of the Application Programming
Interface (API), script hooks, and Operating System and network
utilities that allow custom programming to integrate and help drive
your new processes. These customizations can integrate your everyday
tools, like Microsoft Office tools, Adobe Acrobat, or even your Computer-Aided Engineering Design (CAED)
system, into your new enterprise system. Procedures can be automated
and even scheduled to execute unattended during off-peak hours, and
specialized user input can be developed and passed to your
enterprise system.
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PROCESS
OPTIMIZATION AND DOCUMENTATION
While mapping out the
current process is critical to identifying the needs and current
status of an organization, the development of a new, optimized
process, holds the keys to productivity gains. Razorleaf process
analysts can help design the new optimized process interactively
with your organization, teaching you the skill set required to
implement continual process improvement. With the creation of a new
process, the documentation of the process is critical for reference
of the team members and for new hire training. By having complete
documentation on the internal processes of an organization, new
employees can be productive in record time. The documentation can
also be used as a step towards complete internal process
documentation for government compliance, and ISO or other
certifications. Finally, Razorleaf process analysts can teach you
how the documentation of the new process can serve as the “As-Is”
process map for further process refinement and improvement.
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BEST PRACTICE
AND WORK INSTRUCTION DEVELOPMENT
Many companies like to
take the documentation of their processes one step further, and
actually want more specific tasks detailed and documented. With the
versatility of today’s software tools, the vendors have built in
multiple solutions to every problem so that companies can choose the
method that best serves their business model and their process. For
each company, however, there are best practices – methods of
utilizing the software that provide benefits over the other
solutions to the same problem. For new users, and users that are new
to the company, having these best practices documented helps ensure
corporate standards (allowing others to collaborate and easily
leverage another user’s work). Work instructions go one step further
and detail out the steps to perform a task. By developing a series
of these work instructions, new users can be presented with a
handbook and put to work immediately, while experienced users can
flawlessly perform infrequently used tasks by simply referring to
and following the work instruction step-by-step.
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END USER AND
ADMINISTRATOR TRAINING
Razorleaf delivers both standard
and customized training options both on-site at client locations and
at local partner or other professional facilities. All Razorleaf
trainers also provide implementation services to provide the best
mix of product knowledge and real world experience to the students.
While training classes cover all of the concepts students should
know about the software, an emphasis is placed on preparing the
students to perform their specific daily tasks and routines. When
appropriate, custom developed work instructions can be taught, and
the client’s production environment can be simulated for the
students.
In order to ease the burden on client resources, the
Razorleaf Mobile Training Laboratory can be utilized to provide a
stable, predictable training environment. The Mobile Training Lab
consists of a set of portable computers that ship directly to the
training site, configured and ready to train with minimal setup
required. This resource reduces the amount of work for the client to
house a training course, allowing the students to experiment without
any concerns, and isolating the students in an environment more
conducive to learning.
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TECHNICAL
SUPPORT
Razorleaf Comprehensive Customer Care addresses
the issues that companies face once their systems are installed and
implemented. Razorleaf’s technical support group is dedicated to
minimizing the downtime and lost productivity of our clients, as
well as providing ongoing support for customizations, programming
and networking issues, how-to questions and more. For more information, please read about
Razorleaf Technical Support options.
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EXISTING
SYSTEM INTEGRATIONS
Utilizing API programming, scripts and
database functionality, Razorleaf offers standard and customized
connectors between a variety of existing enterprise and departmental
systems. This service also allows existing legacy applications -
from Quality and Resource Planning systems to homegrown engineering
calculation programs - to be integrated into design and product
lifecycles.
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CUSTOM
DEVELOPED SOLUTIONS
Razorleaf’s staff programmers bring
experience in the development of complete solutions to meet the most
demanding client specification. Utilizing the power of scripts and API applications to
enhance existing products, programmers utilize the power of today's programming environemnts. Custom
solutions take advantage of the technology inherent in:
- Microsoft Visual C++
- Microsoft Visual Basic.Net
- Microsoft Visual C++.Net
- Microsoft Visual C#.Net
- Microsoft ASP.NET
- Microsoft SQL Server Database Engine
- Oracle Database Engine
- FORTRAN (for legacy system support)
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CHANGE
IMPLEMENTATION AND PROJECT MANAGEMENT
While technology has
the ability to dramatically increase bottom line profitability by
simultaneously increasing revenues and decreasing expenses and
efforts, any form of change requires skill, effort, and coordination to
implement. Razorleaf project managers focus on implementing
technology into the client’s existing environment with a minimum of
disruption and discomfort. We recognize that any type of change is
inherently unsettling, and our project managers utilize phased
implementations, increased communications, and specialized
techniques to increase the enthusiasm and acceptance of the new
process and technology. By overseeing the complete process,
Razorleaf project managers make clients feel at ease, increasing
buy-in and productivity gains.
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